Our Services

Welcome to Infinity Caterlink General Trading CO. L.L.C, your trusted partner for complete solutions to all your kitchen and laundry equipment needs. With over 15 years of industry experience, we are proud to offer a wide range of services and spare parts for commercial and industrial kitchen equipment, catering to the unique needs of the hospitality and food service industry.

Our services include the following:

Sourcing and supply chain management: We have established partnerships with leading manufacturers and suppliers worldwide, enabling us to offer a wide range of quality products and spare parts at competitive prices. We provide end-to-end supply chain management services, ensuring timely and efficient delivery to your doorstep.

Installation and commissioning: Our team of skilled technicians can install and commission your equipment to ensure optimal performance and longevity. We provide on-site installation and testing, ensuring that your equipment is up and running quickly and efficiently.

Maintenance and repair: We offer comprehensive maintenance and repair services to maintain your equipment. Our experienced technicians use the latest diagnostic tools and techniques to identify and address any issues, ensuring minimal downtime and maximum performance.

Upgrades and retrofitting: We can help you upgrade your existing equipment or retrofit it to meet your changing needs. Our team can recommend and implement the latest technologies and innovations to help you stay ahead of the curve.

Training and support: We provide training and support services to help you get the most out of your equipment. Our team can provide on-site or remote training, as well as ongoing support and advice to ensure that you are always getting the best performance from your equipment.

At Infinity caterlink General Trading CO. L.L.C, we are committed to delivering exceptional quality, value, and innovation in all our services. We strive to be your one-stop-shop for all your kitchen and laundry equipment needs, providing personalized service and support to help you achieve your business objectives. Contact us today to learn more about our services and how we can help you take your business to the next level.

New Equipment

Infinity caterlink General Trading CO. L.L.C is truly independent, which means that we can make impartial recommendations about what would be best for you.

Alternatively, many customers know exactly what they want and just need us to acquire it at the best terms possible and carry out the installation with the minimum of fuss.

Installation

Unexpected difficulties with access or power and water supplies at the point of installation can be both costly and extremely irritating.

Your designated engineer can carry out a site survey to ensure that any new installations run as smoothly as possible and talk you through our guide to making sure everything is in place before we get there to minimize the possibility of unexpected charges.

Electrical Safety

As a company we take health and safety extremely seriously. Our engineers work on gas, water and electrical equipment within commercial kitchens on a daily basis, so it goes without saying that when something occurs within our sector we are keen to take action as is appropriate.

Commissioning

There are three common mistakes with new equipment purchase

• Imagining that you can just plug-&-play like a new IT gizmo. Most equipment needs significant setting up in accordance with manufacturer guidelines.
• Neglecting Training. We’re happy to provide thorough and documented training for your catering and maintenance teams to enable them to get the best from their equipment, maximize efficiency and minimize breakdowns. Our own in-house Training Academy is led by our Technical Team Leads who are used to delivering to groups as well as individuals.
• Forgetting about Servicing. When you buy your car and you get a 3-year warranty, it's on the basis that you have it serviced at the appropriate intervals. No service, no warranty. Kitchen equipment is no different. Service may or may not be included by the vendor – make sure you know. If not, we are happy to include it in our asset schedule. We can also pick up the maintenance later on if a vendor-provided service runs out after a certain time.

Training

All of our people across our business are highly competent in what they do, from our engineers out in the field to our back-office support at HQ, we would even go as far as saying they are the best in the industry. You may ask how we can say this so confidently?

Well, we have a dedicated team that’s main responsibility & focus is the training and development of our people

For our engineers we have developed award winning training & career development programs. With support from industry leading training providers ranging across the whole engineering spectrum, from electric to gas, risk, H&S and water, backed with extensive on the job training & coaching, regular reviews, in-house soft skill programs& OEM specialist training from all over Europe

Multiples

Years of working with multi-site operations in the UK (such as BBC), and success with various brands in our overseas operations.(Starbucks & Costa to name a few)has led to development of our service delivery with multi-site operation within UK.

From planned maintenance to reactive calls, new equipment supply and rollout, we are in a great position to help.

How we do it

There are three key points to how we deliver our work: Communication, Understanding and Our People!

Keeping you in the loop is vital

• We put real emphasis on communication throughout our business, from when our engineer will turn up to do the job, to instantly accessible job sheets on our customer portal, IRIS

Understanding your estate is key to delivering what you need

• This also allows our engineers to build rapports with each individual site, as well as understanding which assets are critical to the operation

Having the right person for the job

• We are immensely proud of our people and they are at the heart of everything we do